Returns and Refunds

Returns & Exchanges

We operate a 365 days return policy, on all items purchased from our web site.  
Items will only be accepted in an unused condition, in their original packaging and with all tags attached.  
If goods are not returned in this condition we will be unable to provide a refund or exchange.  
Note, only items purchased directly from Lollipop Lane will be accepted.  

We will arrange to collect items that you would like to return and you may ask for these to be collected from an alternative address.  
For clarity, the first returns collection from a single order is Free, subsequent returns request from one order will be chargeable at £10.

Requesting a return

Requests to return items to Lollipop Lane must be made via the website.  Please click on one of the following links to start the returns process.

• Guest Return
• Registered Customer Return

If you require further assistance please email our customer services team at service@lollipoplane.co.uk or call 01204 709333.

We aim to process all returns within 30 days of receipt of product.

Overseas returns (Ireland)

Returns are the responsibility of the customer, and are not Free of Charge.