How to Place an Order
You can find products on the Lollipop Lane web site in the following ways;
Viewing your Order
Click on the “Basket” at the top right of the page. Your basket contents and prices will be displayed.
How to complete your Order
Click on the "Checkout" or “Proceed to checkout” button, this will take you to the final stages of your purchase including payment.
We operate a 24hr delivery policy for all orders received by 12.30pm (Monday to Friday only). Orders received after 12 noon, on weekends and bank holidays, will be processed on the next working day. You may select an alternative delivery address should you require.
Delivery Service - Oakhill & Stratford Nursery Furniture Set
Due to the nature and construction of this product, we are unable to use our standard delivery service (DPD) to make a delivery. Furniture orders will be delivered within 72rs, if the order is placed by 11am, Monday to Thursday. Orders places Friday, and Bank Holidays will have an extended delivery time. Customers will be contacted in advance of delivery to agree a nominated date. We are unable to give a timed service. Goods will be delivered on a wooden pallet. Customers may be asked to dispose of the pallet. Goods will be delivered to the door and no further. Customers who live in flats and appartments will be responsible for transporting these items to their own residence. We strongly advise that two people are used to carry each item, as boxes may exceed a weight of 30kg.
We deliver to mainland UK with a free 24hrs delivery service. Deliveries to the Scottish highlands, Northern Island and Eire will incur a £15 delivery charge and 48 -72hr delivery service.
We’re sorry but at present we are not able to accept orders from outside of the United Kingdom. For trade enquiries please contact customer services on firstname.lastname@example.org
How to Track your Order
To track your order click here. You will be re-directed to our carriers website.
Returns & Exchanges
We operate a 365 days return policy, on all items purchased from our web site. Items will only be accepted in an unused condition, in their original packaging and with all tags attached. If goods are not returned in this condition we will be unable to provide a refund or exchange. Note, only items purchased directly from Lollipop Lane will be accepted. Returns must be approved prior to sending back to Lollipop Lane. Postage will be refunded against return goods. For clarity, the first returns collection from a single order is Free, subsequent returns request from one order will be chargeable at £10.
Requesting a Return
Requests to return items to Lollipop Lane must be made via the website or by contacting our customer services team on 01204 709333. Click here to access the returns area.
Cancelling an Order
Orders cannot be cancelled within the Account Management area of the site. If you change your mind, please contact Customer Services as soon as possible and we will endeavour to cancel your order before it leaves our building. As we operate a 24hr delivery service, you may find that your order has already been proceesed and shipped. If this occurs, you will need to wait for the parcel to be deliverd and then arrange for a free returns collection. For further details, please see the section above on Returns & Exchanges.
To contact our customer services team please email email@example.com or call 01204 709333. Lines are open between 9am to 5pm, Monday to Friday (excluding Bank Holidays).
How to Access your account
To access your account, view your order history, make repeat purchases or return an item, go to My Account. You will be asked to enter your registered email address and password.
Click the link to request a new password at the account login stage. A new password will be sent to your registered email address
Changing your Password
Where your Password is known, but you wish to change it, use the following guide:
How to change your Personal Details
If you have recently moved and need to change you address details please follow the following instructions:
We’ve put together a quick guide to our product sizes. Please see below;
If you're not sure how many sheets & blankets to use, please see our handy temperature guide below: