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Customer Service

Customer Service

We've put together a list of Frequently Asked Questions together (FAQ's) to help our customers. Within here you'll find help and advice on how to order, how to manage your account, how to return an item to us,and information relating to our delivery service. However, if you have a question that you need answering, there are two ways to contact us.

Email: service@lollipoplane.co.uk

Phone: 01204 709333

(Lines open Monday to Friday 9am to 5pm).

Delivery

BANK HOLIDAY SERVICE:

All orders placed between 12.30pm On Friday 3rd May and 12.30pm Monday 6th will be despatched on Monday 6th May using our 24hr service.

Deliveries are made through a nominated courier service. Deliveries are made directly to your door and and an alternative delivery addreess may to stipulated at time of order. Deliveries made to mainland UK are free if charge. Deliveries to Northen Ireland, Eire, and the Highlands and Irelands have a £15 surcharge applied, and will be delivered in 48-72hrs.

Text Service
During the check out process you will be requested to give a mobile phone number. This number will be used to confirm delivery times.

Checking the progress of your order
Once an order has been placed, a tracking number will be sent with your Order Confirmation. To view the progress of your order follow this link DPD Tracking

Delivery Times
On the morning of your delivery, a text message will be sent giving a two hour delivery window. At this point, you may text back with alternative delivery instructions (leave with neighbour) or arrange for an alternative delivery date.

Summary of Delivery Service - Textile goods